

Residential License # 890459
Commercial License # 3667
Finding a leak on a low-slope commercial roof is rarely as simple as tracing water back to a single hole. Water entering a membrane system often travels laterally under the surface before showing up as a ceiling stain far from the actual entry point, which makes visual inspection alone unreliable on most commercial buildings.
That’s where diagnostic technology comes in. Infrared thermography and electronic moisture detection give contractors a way to see what’s happening beneath the membrane without tearing up the entire roof to find out.
A low-slope commercial roof can have water traveling several feet or more under the membrane before it surfaces as a visible interior leak, which means the wet ceiling tile rarely sits directly below the actual entry point. Chasing a leak by visual inspection alone often leads to repairs in the wrong location, since the damage pattern inside doesn’t map directly to the source above.
This is a common frustration for facility managers who’ve had a leak “repaired” more than once without the problem actually going away. Diagnostic tools solve this by locating trapped moisture directly, rather than guessing based on where water shows up indoors.

Infrared thermography uses a specialized camera to detect temperature differences across the roof surface, since wet insulation retains heat differently than dry insulation as the roof cools in the evening. During a scan, wet areas typically show up warmer than surrounding dry insulation because trapped moisture holds heat longer after sunset.
Scans are usually performed after sunset, once the roof surface has had time to release heat unevenly based on moisture content below. The resulting thermal image maps out suspected wet zones across the entire roof, giving a contractor a clear picture of where problems exist before any physical investigation begins. This approach works especially well on large commercial roofs where a purely visual survey would take far longer and miss subsurface moisture entirely.
Electronic leak detection, sometimes called ELD, uses a low-voltage electrical current across the roof membrane to pinpoint the exact location where the membrane has been breached, rather than mapping general moisture zones. This method works particularly well on single-ply membrane roofs like TPO, EPDM, and PVC, where the membrane itself can carry an electrical charge that reveals breach points precisely.
Where infrared thermography identifies broad areas of trapped moisture, electronic leak detection can often narrow the problem down to a specific breach location within inches. Many commercial roof diagnostics combine both methods, using thermal imaging to identify problem zones first and electronic detection to pinpoint the exact repair location within those zones.

Beyond thermal and electronic methods, capacitance meters and core sampling provide direct confirmation of moisture content within the roof assembly, verifying what the scans suggest before repair work begins. A capacitance meter measures moisture indirectly through the roof surface, while a core sample involves physically cutting a small section of roofing to inspect the insulation and deck directly.
Core sampling is more invasive but gives a contractor certainty about the extent of moisture damage, which matters when deciding whether a repair is sufficient or whether a section of roofing needs full replacement. Combining a scan-based survey with targeted core samples in the identified problem areas gives facility managers a defensible, documented basis for repair decisions and any related insurance claims.
A useful commercial roof diagnostic report documents the scan method used, a visual map of identified moisture zones, and a clear recommendation distinguishing between spot repair and larger reroofing needs. Facility managers should expect more than a verbal summary, since this documentation often becomes part of budget planning and insurance discussions.
A thorough report typically covers:
A moisture survey that costs less than a single failed repair attempt can prevent months of recurring leak calls, tenant complaints, and repeated patch jobs that never address the actual source. Facility managers who skip diagnostic scanning in favor of guess-and-check repairs often end up spending more across several repair visits than a proper survey would have cost upfront.
There’s also a budgeting benefit beyond the immediate repair. Documented moisture data helps facility managers make the case for capital repair budgets when moisture has spread beyond what spot repairs can reasonably address. A vague verbal report saying “the roof is leaking somewhere back there” doesn’t carry the same weight with a budget committee as a thermal map showing the exact extent of the problem.
Insurance claims benefit from the same documentation. When storm damage or a specific event caused the moisture intrusion, a dated diagnostic report with photos and thermal imaging gives an adjuster concrete evidence to work from, rather than relying solely on interior damage that may not clearly connect to a specific cause or date.
Not every commercial roofing contractor owns or operates infrared and electronic leak detection equipment, so it’s worth confirming this capability directly rather than assuming it’s included in a standard inspection. Some contractors subcontract diagnostic scanning to a third-party specialist, which can work fine but may add coordination time to the process.
Ask specifically what equipment will be used, whether the technician performing the scan has direct experience interpreting results on your roof type, and what the resulting report will include. A contractor who can explain their diagnostic process clearly before the scan happens is generally better positioned to explain the results afterward.
TurnKey Roofing Contractors offers commercial roof leak detection services across the New Orleans area, using diagnostic methods suited to the specific membrane and roof type involved.
If your commercial property has a recurring leak that hasn’t been resolved by prior repairs, a diagnostic scan can identify the actual source. Contact the team for a free estimate and evaluation.
Infrared thermography is highly effective at identifying general zones of trapped moisture beneath a roof membrane, though it works best when performed by an experienced technician under proper weather conditions. It’s typically paired with electronic detection or core sampling to confirm exact repair locations.
Electronic leak detection works best on single-ply membrane roofs such as TPO, EPDM, and PVC, since these materials allow the low-voltage current used in the process to travel effectively. It’s less commonly used on built-up or modified bitumen roofing systems.
Nighttime scans capture the temperature difference between wet and dry insulation as the roof surface cools after sunset. Wet insulation releases stored heat more slowly than dry insulation, creating a visible contrast on thermal imaging that daytime scans, affected by direct sun exposure, can’t reliably show.
Core sampling isn’t always required, but it provides direct physical confirmation of moisture extent, which is valuable when repair scope or insurance documentation is being decided. Some facility managers request core samples specifically to support a larger claim or budget request.
Many facility managers schedule a moisture survey every few years as part of preventive roof asset management, or immediately after a known storm event or recurring leak complaint. Roofs nearing the end of their expected service life benefit from more frequent monitoring.
In many cases, yes. Identifying moisture damage early and limiting it to localized repair rather than letting it spread can extend a roof’s usable life significantly. Waiting until damage is visible from inside the building often means the moisture has already spread beyond what a spot repair can address.
Locating a leak’s real source the first time saves facility managers from repeat repair visits and ongoing tenant complaints. TurnKey Roofing Contractors performs commercial roof leak detection scans across the New Orleans area using infrared and electronic diagnostic methods.
Dealing with a leak that won’t go away? Contact us or call 504-688-7397 for a free estimate.